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1. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL do not deliver on weekends or national holidays.
2. How much does shipping cost?
Shipping is $15 to United States, Canada when you place an order of wedding invitations.
We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc. If you are from another country outside of US and Canada, then $25 will be added to your order as shipping fee automatically when you place the order.
3. Can you ship to a P.O. BOX address?
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
4. Do I need to sign my order?
FedEx , DHL and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.
6. Can you ship orders overseas, how long will it take for me to receive it?
We can ship orders to all the countries in the world. Once you place an order, we will email you proofs within 36 hours. After you have confirmed to print, you will receive your order within 6-7 working days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:
(Processing Time) + (Shipping Time) = Estimated Delivery Time.
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 2 – 4 working days. (Note, for hot foil invitation order, it requires about 5 extra working days for production due to its printing method.)
Shipping Time: the period of time from when the item be shipped by FedEx/UPS/DHL to when it arrives at your door. It usually takes about 3 – 6 working days.
Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations. It usually takes about 5 – 10 working days.
7. I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame. And we will charge extra $20 for rush order.
8. Do you offer rush order service?
Yes. In case the customer need to receive the dress sooner than the regular delivery time, we will charge extra $20 for rush order.