Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below: Returns may be considered under the following conditions only:
- All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
- You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
- Merchandise must be in 'good as new' condition, you can open them, but please be careful not to damage or mark the products.
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
- Buyer shall be responsible for shipping costs for the return.
- Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!