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FREQUENTLY ASKED QUESTIONS
About Wedding Invitations
INVITATION ETIQUETTE / 4 total questions
1. What's the best time to order my wedding invitations?2. When should we mail out wedding invitations?3. Whose names should be included on the invitations?4. Are response cards necessary?
1. What's the best time to order my wedding invitations?
Invitations should be ordered at least four months prior to the wedding. Engraved and letterpress invitations should be ordered around four to five months in advance.
2. When should we mail out wedding invitations?
Invitations should be mailed on average 8-10 weeks before the wedding.
3. Whose names should be included on the invitations?
Traditionally, only the bride's parents' names are listed at the top of the invitation, especially if they're hosting and paying for the entire event. However in recent years both parents have been included .
4. Are response cards necessary?
Reply sets are a necessary evil for any first-time wedding of over 50 people or more. There are ways to lessen the ”fill-in-the-blank” look of the r.s.v.p. card while still providing a practical means of response. You can also tell your guests to reply by email or phone.
PAPER STOCK / 2 total questions
1. What cardstock do you use for the invitations?2. Can I upgrade the paper of my invitations?
1. What cardstock do you use for the invitations?
Signature: A thick and luxurious stock in an off-white hue with a creamy cotton texture, usually reserved for fine stationery. 120lb, 17 point thickness. Pearlescent: Adds a subtle shimmer finish and rich look to cards, and a soft glow to photographs, for the ultimate in elegance. 98 lb., 12 point thickness. Double Thick: A thick and luxurious stock in an off-white hue with a creamy cotton texture, usually reserved for fine stationery. 230lb, 30 point thickness. Kraft Paper: This delightful earth tone paper has a beautifully smooth texture. 100lb, 12 point thickness.
2. Can I upgrade the paper of my invitations?
Yes. You can pay to have your invitation paper to be upgraded. If you have any questions, please contact us at firstname.lastname@example.org.
PRICE & SERVICE / 8 total questions
1. What does the price include?2. Can I cancel the order after it reaches you?3. What methods of payment do you accept?4. What should I do if I want to make any changes?5 Can I customize the color or size of an invitation shown on screen?6. Can you print other foreign languages besides English?7. Can I add some additional information on the response cards?8. Do you do other cards besides wedding invitations?
1. What does the price include?
1). If you order wedding invitations, you will get free outer envelopes. 2). Please note, our prices are in US dollars. If you are from Canada, Australia, or European countries, when you go to checkout, it will automatically be converted into the currency in your own country according to the current exchange rate.
2. Can I cancel the order after it reaches you?
Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, $15 will be deducted as a design fee when we provide you the refund. If you haven't received the eproofs yet, you'll receive a full refund.
3. What methods of payment do you accept
We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 business days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, please contact us for further information).
4. What should I do if I want to make any changes?
You can email us or call us to make changes. Five complimentary rounds of revisions are included with your package and we'll spend as much time necessary working with you to perfect your invitations! Nothing is printed until we have your final proof approval. If you want to make another change after you have confirmed the e-proofs in email, please contact us immediately and we will check the status of your order and let you know if a change can be made. Please note additional fees may be required to stop your order for requested changes. We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.
5 Can I customize the color or size of an invitation shown on screen?
Yes. We can customize the invitations for you according to your requests. If you do require a color change then you will be asked to write your color request, background and lettering details in the special instructions and comment section. You can give us the name of the color or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours. If you want to make any changes, please email or call us back. If you want to change the size of an invitation, please let us know the size you want and we'll give you a quote about your order after that. (Changing size usually comes with a different price for each invite)
6. Can you print other foreign languages besides English?
Yes, it is a free service, however we do require you 'the customer' to provide us with the wording and verses before or after you place the order and will take responsibility for any mistakes, therefore we do ask you to check your verses thoroughly before submitting to us.
7. Can I add some additional information on the response cards?
Yes, we will happily change the wording on the response cards. You can either add some additional information onto the response card or change the entire wording. The changes are free of charge. You just need to write clear instructions in the comment section of the order page when you place the order.
8. Do you do other cards besides wedding invitations?
If you want to order other cards, such as gift cards, menu cards, wedding programs, bridal shower invitations, enclosure cards, place cards, etc, we can easily custom make them to suit your needs and requirements.
SHIPPING & RETURNS / 9 total questions
1. What shipping methods do you use?2. How much does shipping cost?3. Can you ship to a P.O. BOX address?4. Do I need to sign my order?5. How can I track my order after it has been shipped out?6. Can you ship orders overseas, how long will it take for me to receive it?7. I need my cards as soon as possible. Do you take rush orders?8. Do you send samples?9. What is your return policy?
1. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL do not deliver on weekends or national holidays.
2. How much does shipping cost?
Shipping is $15 to United States, Canada when you place an order of wedding invitations. We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc. If you are from another country outside of US and Canada, then $25 will be added to your order as shipping fee automatically when you place the order.
3. Can you ship to a P.O. BOX address?
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
4. Do I need to sign my order?
FedEx , DHL and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.
6. Can you ship orders overseas, how long will it take for me to receive it?
We can ship orders to all the countries in the world. Once you place an order, we will email you proofs within 36 hours. After you have confirmed to print, you will receive your order within 6-7 working days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:(Processing Time) + (Shipping Time) = Estimated Delivery Time. Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 1 – 3 working days. Shipping Time: the period of time from when the item be shipped by FedEx/UPS/DHL to when it arrives at your door. It usually takes about 2 – 3 working days. Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations. It usually takes about 5 – 6 business days.
7. I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.
8. Do you send samples?
Yes, simply click the 'sample request' to pre order samples.
9. What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below: Returns may be considered under the following conditions only: • All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order. • You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action. • Merchandise must be in ‘good as new’ condition, you can open them, but please be careful not to damage or mark the products. • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company. • Buyer shall be responsible for shipping costs for the return. • Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!