FREQUENTLY ASKED QUESTIONS
About Wedding Invitations

INVITATION ETIQUETTE / 4 total questions
1. What's the best time to order my wedding invitations? 2. When should we mail out wedding invitations? 3. Whose names should be included on the invitations? 4. Are response cards necessary?
1. What's the best time to order my wedding invitations?
Invitations should be ordered at least four months prior to the wedding. Engraved and letterpress invitations should be ordered around four to five months in advance.

PAPER STOCK / 2 total questions
1. What cardstock do you use for the invitations? 2. Can I upgrade the paper of my invitations?
1. What cardstock do you use for the invitations?
Signature: A thick and luxurious stock in an off-white hue with a creamy cotton texture, usually reserved for fine stationery. 120lb, 17 point thickness.
Pearlescent: Adds a subtle shimmer finish and rich look to cards, and a soft glow to photographs, for the ultimate in elegance. 98 lb., 12 point thickness.
Double Thick: A thick and luxurious stock in an off-white hue with a creamy cotton texture, usually reserved for fine stationery. 230lb, 30 point thickness.
Kraft Paper: This delightful earth tone paper has a beautifully smooth texture. 100lb, 12 point thickness.

PRICE & SERVICE / 8 total questions
1. What does the price include? 2. Can I cancel the order after it reaches you? 3. What methods of payment do you accept?4. What should I do if I want to make any changes? 5 Can I customize the color or size of an invitation shown on screen? 6. Can you print other foreign languages besides English? 7. Can I add some additional information on the response cards? 8. Do you do other cards besides wedding invitations?
1. What does the price include?
1). If you order wedding invitations, you will get free outer envelopes.
2). Please note, our prices are in US dollars. If you are from Canada, Australia, or European countries, when you go to checkout, it will automatically be converted into the currency in your own country according to the current exchange rate.

SHIPPING & RETURNS / 9 total questions
1. What shipping methods do you use? 2. How much does shipping cost? 3. Can you ship to a P.O. BOX address? 4. Do I need to sign my order? 5. How can I track my order after it has been shipped out? 6. Can you ship orders overseas, how long will it take for me to receive it? 7. I need my cards as soon as possible. Do you take rush orders? 8. Do you send samples? 9. What is your return policy?
1. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL do not deliver on weekends or national holidays.

About Bridesmaid Dresses & Wedding Dresses

DRESS ETIQUETTE / 3 total questions
1. When should I order the wedding dress? 2. When should I order bridesmaid dresses? 3. How do I preserve my wedding gown?
1. When should I order the wedding dress?
Wedding dress should be ordered at least 7-8 months prior to your wedding. If you have some other detailed design requirements about your dress, then contact us in advance in case of any extra alterations if necessary or shipping problems.

SWATCH & SIZE / 3 total questions
1. How can I order fabric swatch sample? 2. How do I measure myself? 3. Do you offer customized size for dress?
1. How can I order fabric swatch sample?
If you want the sample, follow the link to our fabric sample order page to check fabrics and orders.

PAYMENT, SHIPPING & RETURNS / 9 total questions
1. What methods of payment do you accept? 2. How can I change or cancel my order? 3. What shipping methods do you use? 4. How much does shipping cost? 5. Can you ship to a P.O. BOX address? 6. How can I track my order after it has been shipped out? 7. How long does it take for me to receive my dress after I place my order? 8. Do you offer rush order service? 9. What is your return policy for dress?
1. What methods of payment do you accept?
We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 business days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, please contact us for further information).